Refund policy

Linen Cat Trees
Website: https://linencattrees.com
Email: service@linencattrees.com
Effective date: September 9, 2026

We want you to be satisfied with your order. Please read this policy before you buy. It applies to orders shipped to the contiguous United States.

1. Return window

You have 30 days from the delivery date to request a return.

To qualify, the item must be:

  • Unused and in resalable condition
  • Free of pet hair, odor, scratches, and assembly damage
  • In the original packaging, with all parts, hardware, and instructions

Opened and fully assembled cat trees are harder to resell. If the item has been assembled, used by a pet, or is missing parts, we may refuse the return or offer a partial refund.

2. What cannot be returned

We do not accept returns of:

  • Items requested more than 30 days after delivery
  • Items damaged by misuse, outdoor use, or improper assembly
  • Items that are dirty, smelly, or covered in pet hair
  • Gift cards and final-sale items marked as non-returnable

3. Defective, damaged, or wrong items

If the package arrives damaged, the item is defective, or we sent the wrong product, contact us within 7 days of delivery at service@linencattrees.com. Please include:

  • Order number
  • Photos of the item and the shipping box
  • A short description of the problem

If we confirm the issue is our fault, we will repair, replace, or refund the item. In these cases you will not pay return shipping.

4. How to start a return

  1. Email service@linencattrees.com with your order number and reason for return.
  2. Wait for written approval and return instructions.
  3. Pack the item securely in the original box when possible.
  4. Ship it back using the method we provide.
  5. Keep the tracking number until the refund is issued.

Do not send an item back before we approve the return. Unapproved returns may be refused.

5. Return shipping costs

  • Change of mind / unused item: The customer pays return shipping. Original outbound shipping is not refunded unless required by law.
  • Defective, damaged in transit, or wrong item: Linen Cat Trees pays return shipping or provides a prepaid label.

Cat trees are large and heavy. Return shipping can cost as much as the original delivery. Please measure and inspect the item before assembly.

6. Refunds

After we receive and inspect the return, we will send an email with the result.

Approved refunds go back to the original payment method within 5–10 business days after inspection. Your bank or card issuer may take extra time to post the credit.

Refunds include the item price. Original shipping charges are refunded only when the return is caused by our error or by law.

We do not refund:

  • Return shipping paid by the customer on change-of-mind returns
  • Duties, third-party pickup fees, or costs caused by an incomplete address

7. Exchanges

We do not offer direct exchanges. Return the item for a refund, then place a new order if you want a different product.

8. Cancellations

If the order has not shipped, email us and we will cancel it and refund you. If it has already shipped, use the return process above.

9. Shipping area

We ship to the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, or P.O. boxes unless stated at checkout. This policy applies to eligible U.S. addresses we deliver to.

10. Contact

Questions about a return or refund:

Linen Cat Trees
service@linencattrees.com
https://linencattrees.com

We respond within 1–2 business days.