Privacy policy

Effective Date: October 26, 2026

Linen Cat Trees respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://linencattrees.com/, place an order, or contact our customer service team.

Linen Cat Trees is operated by ANDREW BARNES GU INC. We currently sell and ship our products to eligible customers in the 48 contiguous states of the United States.

1. Information We Collect

We may collect the following types of personal information when you interact with our website.

Information You Provide

When you place an order, create an account, contact us, or otherwise use our website, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number, if provided

  • Order and purchase information

  • Account information, if you choose to create an account

  • Information you provide when contacting customer service or submitting a return, refund, or exchange request

Payment information is processed by our payment providers. We do not store your full credit or debit card number on our own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, and similar technologies, including:

  • IP address

  • Browser type and device information

  • Pages viewed and interactions with our website

  • Approximate location based on IP address

  • Referring website or traffic source

  • Cookie identifiers and similar technical information

  • Advertising and campaign interaction data, where applicable

Information From Service Providers

We may receive information from companies that help us operate our store and provide services to you, including:

  • Shopify and other e-commerce service providers

  • Payment processors

  • Shipping carriers and fulfillment providers

  • Analytics providers

  • Advertising platforms

  • Email marketing and customer service providers

For example, payment providers may confirm whether a payment was successfully processed, and shipping carriers may provide tracking and delivery information.

We do not request Social Security numbers through our website as part of our ordinary shopping process.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • Process and fulfill orders

  • Process payments and help prevent payment fraud

  • Arrange shipping and provide tracking information

  • Handle returns, exchanges, refunds, and other order-related requests

  • Respond to customer service inquiries

  • Communicate with you about orders or your account

  • Detect and prevent fraud, abuse, and unauthorized activity

  • Maintain and improve the security and performance of our website

  • Improve our products, services, and customer experience

  • Understand website traffic and how customers use our website

  • Measure the effectiveness of advertising and marketing campaigns, where applicable

  • Send marketing communications when permitted by law and consistent with your preferences

  • Comply with applicable legal, tax, accounting, and regulatory requirements

We may also use aggregated or de-identified information for business and analytical purposes when it can no longer reasonably be used to identify an individual.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate properly, remember preferences, support checkout, and understand how visitors use our website.

These technologies may be used to:

  • Keep items in your shopping cart

  • Maintain your shopping session

  • Remember certain preferences

  • Support checkout and other website functions

  • Understand website traffic and usage

  • Measure advertising performance, where applicable

  • Help improve our website and services

Our store is hosted on Shopify, which may use cookies and similar technologies as part of its services. Other service providers may also use these technologies when enabled on our website.

You can manage or delete cookies through your browser settings. You may also be able to control certain cookies or advertising technologies through privacy settings or consent tools made available on our website.

Disabling certain cookies may affect shopping cart, checkout, or other website functions. Where required by applicable law, we will provide the relevant choices for non-essential cookies and similar technologies.

4. Analytics and Advertising

We may use analytics and advertising services, including services provided by Google and other third-party providers, where enabled, to understand website activity, measure marketing performance, and improve our advertising.

These services may use cookies, pixels, or similar technologies to collect information about how visitors interact with our website and advertisements. Depending on the services used and the applicable settings, this information may be used to measure conversions, understand visitor behavior, or personalize advertising.

You may be able to limit certain forms of personalized or targeted advertising through your browser settings or the privacy controls provided by the relevant service.

Where applicable law requires an opt-out mechanism for certain targeted advertising or data sharing, we will provide the required mechanism and honor valid requests.

We do not sell customer lists to third parties.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our products and services, or comply with legal obligations.

These parties may include:

  • Shopify: Provides our e-commerce platform and related services.

  • Payment processors: Process payments and help prevent payment fraud.

  • Shipping carriers and fulfillment providers: Help prepare, ship, track, and deliver orders.

  • Email and customer service providers: Help us communicate with customers and respond to inquiries.

  • Analytics providers: Help us understand website usage and performance.

  • Advertising and marketing providers: Help us measure and manage advertising, where applicable.

  • Professional advisors: Such as accountants, attorneys, and other service providers.

  • Government authorities and other parties: When disclosure is required by law, necessary to respond to legal proceedings, or reasonably necessary to protect our rights, customers, or business.

Some service providers may process information in the United States or other countries where they or their service providers operate.

Certain disclosures to analytics or advertising providers may be considered a sale, sharing, or targeted advertising activity under applicable privacy laws, even when no money changes hands. Where applicable law requires notice, consent, or an opt-out option for such activities, we will provide and honor the required choices.

We do not sell customer lists to unrelated third parties for their own independent marketing purposes.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

For example, we may retain order and transaction information for as long as necessary to:

  • Complete and support your order

  • Process returns, exchanges, and refunds

  • Maintain business and financial records

  • Prevent fraud and resolve disputes

  • Comply with tax, accounting, legal, and regulatory requirements

The retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably needed, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

7. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request information about the personal information we collect, use, or disclose

  • Request access to certain personal information

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Obtain a copy of certain personal information, where applicable

  • Opt out of certain targeted advertising, sales, or sharing of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Appeal a decision regarding a privacy request where applicable

These rights are subject to applicable legal exceptions and verification requirements.

How to Submit a Privacy Request

To submit a privacy request, email us at service@linencattrees.com with the subject line “Privacy Request.”

Please describe your request so we can understand how to assist you.

We may need to verify your identity before completing certain requests. The information requested for verification will depend on the nature of your request and the applicable legal requirements.

Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may require reasonable documentation confirming the agent's authority and may take steps to verify your identity.

We will respond to verified requests within the time required by applicable law.

Marketing Communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, return or exchange communications, and other messages necessary to provide services you have requested.

California Residents

If you are a California resident, you may have additional privacy rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

Depending on the circumstances, these rights may include the right to:

  • Know and access certain personal information we collect, use, or disclose

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Obtain information about the categories of personal information collected and disclosed

  • Opt out of the sale or sharing of personal information, as defined by California law

  • Limit certain uses and disclosures of sensitive personal information, where applicable

  • Receive equal service and pricing for exercising applicable privacy rights

  • Appeal a decision regarding a privacy request where applicable

We do not sell personal information for monetary consideration. However, certain disclosures to advertising or analytics providers may constitute “sharing” under California law, depending on the technologies used and the circumstances.

Where applicable, California residents may opt out of the sale or sharing of personal information through the privacy choices made available on our website or by contacting us.

To exercise your applicable California privacy rights, email service@linencattrees.com with the subject line “California Privacy Request.”

We will verify and process requests in accordance with applicable California law.

8. Children's Privacy

Our website and products are intended for adults purchasing pet products.

We do not knowingly collect personal information online from children under the age of 13 as part of our ordinary business operations.

If you believe that a child under 13 has provided personal information to us, please contact service@linencattrees.com. If we confirm that we have collected such information in circumstances requiring deletion, we will take reasonable steps to delete it.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your account credentials, passwords, and email account secure and for notifying us if you believe your account has been accessed without authorization.

10. International Visitors

Linen Cat Trees currently serves customers in the 48 contiguous states of the United States.

If you access our website from outside the United States, your personal information may be processed and stored in the United States or other countries where our service providers operate.

Privacy laws in those locations may differ from the laws in your country or region. Where required by applicable law, we will take appropriate steps regarding the processing and transfer of personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, privacy practices, or legal requirements.

When we make changes, we will update the Effective Date at the top of this page and post the revised Privacy Policy on our website.

We encourage you to review this page periodically for the latest information about our privacy practices.

12. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us:

Linen Cat Trees
Operated by: ANDREW BARNES GU INC
Email: service@linencattrees.com
Website: https://linencattrees.com/

For privacy requests, please use the subject line “Privacy Request.”

Our customer service hours are:

Monday–Friday
9:00 AM–5:00 PM Eastern Time