We’re here to help. Whether you have a question about a product, your order, shipping, or returns, our customer service team is happy to assist.

Customer Service

Email: service@linencattrees.com

For questions about an existing order, please include your order number and the email address used at checkout so we can assist you more quickly.

For damaged, defective, or missing items, please include your order number and clear photos when possible.

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Excluding U.S. federal holidays

We typically respond within 1–2 business days.

Business Information

Linen Cat Trees
Operated by ANDREW BARNES GU INC.

Business Mailing Address:
310 Grant Street
Pittsburgh, PA 15219
United States

Please note that this is a mailing address only and is not a retail store, showroom, or customer pickup location.

Before You Contact Us

For the fastest assistance, please have the following information available when applicable:

• Your order number
• The email address used to place your order
• Product name or item information
• Photos of the product and packaging for damaged or defective items

For more information, please see:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service

We appreciate your business and look forward to helping you and your cat.